Return and Refund Policy
At Ohalla Wellness, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.
Eligibility for Returns
- Returns are accepted within 15 days from the date of delivery.
- Products must be unused, unopened, and undamaged.
- Items that have been opened or show signs of use are not eligible for returns.
Damaged Products
- If your product arrives damaged due to courier handling, contact us immediately at info@ohallawellness.comwith photographic evidence.
- We will send out a replacement product free of charge in such cases.
How to Return a Product
- Email us at info@ohallawellness.com with:
- Your order details.
- The reason for the return.
- Once approved, securely package the product to avoid damage during transit.
- Ship the package to the return address provided in our confirmation email.
Note: Return shipping costs are the responsibility of the customer unless the return is due to courier damage.
Refund Process
- For eligible returns, a full refund will be issued once the item is received and inspected.
- Refunds will be processed using your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Need Assistance?
We’re here to help! If you have questions or need further support, contact us anytime at info@ohallawellness.com.
